Paying for services is your acceptance and agreement to the following terms.
The following Terms and Conditions document is a legal agreement between Us, RICH.HOST or any of its project brands, co-brands, and/or trademarks, which includes, but is not limited to RICH.HOST, hereafter the “Company”, and/or the “Developer”, and You, hereafter the “Client” for the purposes of domain name registration, web hosting, web design, web development, and all related support services. These Terms and Conditions set forth the provisions under which the Client may use the services supplied.
The Company/Developer is an Internet domain registration, web hosting, web design, and web development provider offering the Client these managed services to include domains, hosting and infrastructure, graphical design, software programming, WordPress custom themes, plugins, and related services.
Acceptance of Work
Quotations and invoices are valid to the date listed on the quote or invoice. When the Client places an order to purchase a website, and/or related service from the Developer, the order represents an offer to the Developer to purchase the website or service. No contract for the supply of services exists between Client and Developer until the Developer sends an invoice to the Client for payment. The invoice equals acceptance by the Developer (or third party supplier) of the Client’s offer to purchase services from the Developer and this acceptance of work is a valid contract between Client and Developer regardless of whether the Client receives the invoice.
The Client agrees to review and check to ensure that the details of the invoice are correct and should print and keep a copy for their records. Payment by the Client confirms acceptance of work and placement of the Client’s order for services to be rendered.
Additional work requested by the Client that is not specified in the agreed quotation is subject to an additional quotation and/or invoice by the Developer on receipt of specification. If the work is needed as part of an existing project, then this may affect time scale and overall delivery time of the project.
If a functional specification and a set of testing criteria is included within the quotation, the Developer is responsible for fulfilling the testing criteria as the sole criteria for completion of the contract.
The Client agrees to provide any needed information and content required by the Developer in good time to enable the Developer to complete a design or website work as part of an agreed project.
The Client agrees that an HTML page built from a graphic design may not exactly match the original design because of the difference between the display in design software and the rendering of HTML code by Internet browser software. The Developer agrees to try to match the design as closely as is possible when building the code.
Unless otherwise agreed, the Developer does not create, write or otherwise place copy, text, images or uniquely specific content within your website project beyond placeholders. The Developer may attempt to include assets supplied by the Client if they are usable but inclusion is not guaranteed. The Client is responsible for placement and/or editing of their own unique pages, posts, text, links, images, etc. Further, the Developer is not liable for the quality and/or correctness of any graphical or contextual assets to be included within a project.
During a website project it is important that the Client communicates information to the Developer to achieve the required result.
The Developer reserves the right to refuse to handle:
- Any media that is unlawful or inappropriate.
- Any media that contains a virus or hostile program.
- Any media that constitutes harassment, racism, violence, obscenity, harmful intent or spamming.
- Any media that constitutes a criminal offense, or infringes privacy or copyright.
Payment Options and Billing
Prices are subject to change without notice.
We do ask for payment in full before beginning any scope of work unless you have a special payment arrangement with the Developer. Special payment arrangements may be offered under certain circumstances to work with budget restrictions. We do offer invoice splits of up to 70% of total as deposit on projects over $1,000 with a deferred final payment of the remaining balance of up to 30% at an agreed upon time to align with work completion. Payments for services are made to us in increments as a courtesy to the client.
All quoted prices are exempt of applicable taxes. Payment by the Client confirms acceptance of work and placement of the Client’s order to be scheduled and/or rendered. Immediate fulfillment will commence and no refunds will be given for services scheduled or rendered.
The Developer reserves the right to decline further work on a project if there are invoices outstanding with the Client. The Client agrees to pay all outstanding invoices by the due date stated on the invoice.
During an active project you are welcome to add on other services to the original scope of work. The Client agrees to pay those additional invoiced service fees including but not limited to license and support fees.
Managed services including domains, hosting, design, development, programming, custom themes, plugins, and all related services as invoiced must be paid in full by the Client prior to services being rendered. Managed services and all other services will be invoiced up to 14 days prior to their due date. The Company will attempt to automatically capture payment for such services to ensure accounts remain active and in good standing. Further, the Company may attempt to capture payment for services as necessary to allow adequate time for processing.
Refunds and Cancellations
The Developer provides consultation and/or relevant information for the Client to review before acceptance of work and placement of an order with us for service. If you have any questions or concerns, please contact us prior to making a payment for our services. Thank you!
Once a payment or deposit is made, it is non-refundable. All payments or deposits made for domain name purchases, registrations, renewals or transfers are final. If a project is canceled or postponed, all monies paid are retained by the Company and/or the Developer. All fees incurred shall be paid by the client. If applicable, a fee for all work completed beyond what was already paid for shall be paid by the Client.
Liability and Warranty Disclaimer
The Developer endeavors to provide a website within given delivery time scales to the best of its ability. However, the Client agrees that the Developer is not liable for any claims, losses, costs incurred or compensation due to any failure to carry out services within a given delivery time scale.
In most cases we can fix software, however, the Client agrees that the Developer is not liable for any bugs, performance issues or failure of their WordPress software as WordPress is open-source software distributed under the GPL (“GNU General Public License”) and is maintained and developed by a community of thousands of users and developers.
Further, the Developer is not liable for any related or unrelated third-party software and/or service provider solutions. The Client is responsible for any third-party requirements.
The Developer may from time to time recommend to the Client that updates are needed to their website, including but not limited to software compatibility and web standards. The Developer reserves the right to quote and/or invoice for any updates as separate work. The Client agrees that the Developer is not liable for any failure to inform or implement these updates to their website software.
The Developer and any third party associates agree that, unless directed by the Client, it will not at any time during or after the term of this agreement disclose any confidential information. The Client agrees that it will not convey any confidential information about the Developer to another party, unless directed by the Developer.
The Developer reserves the right to terminate a project with a Client at any time without prior notification if it finds the Client in breach of these Terms and Conditions. The Developer shall be the sole arbiter in deciding what constitutes a breach. No refunds will be given in such a situation.
Accessibility and Web Standards
Should the Client request that the Developer alter the site or theme to meet specific WAI accessibility guidelines, or if updated WAI accessibility guidelines were introduced after the site or theme were sold to the Client, the Developer reserves the right to quote separately for any additional work needed.
The Developer shall make every effort to ensure sites are designed to be viewed by the majority of visitors. Sites are designed to work with the standard development platform, which includes recent versions of the main browsers, Google Chrome and Mozilla Firefox. The Client agrees that the Developer cannot guarantee correct functionality with all browser software across different operating systems.
Policy Changes & Updates
Policies are subject to change without notice.
13771 N Fountain Hills Blvd
Fountain Hills Arizona 85268
United States of America